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FAQ

Frequently asked questions

What documents do I need to open an account?

For individuals: proof of identity (passport or driver's licence) and proof of residence (not older than 3 months). Business accounts require additional corporate documentation.

How do I set up an account?

Click Get Started, sign up with your email and mobile number, set a password. You'll receive confirmation via email and SMS. Our AI-driven onboarding handles the rest.

What currencies are supported?

Accounts in 38 currencies. Core payment rails in GBP, EUR, and USD with direct connectivity to domestic instant payment systems.

Are there transaction limits?

Up to $2,000,000 per transaction for USD and EUR, up to £1,000,000 for GBP. Custom daily limits can be configured per user in Account Management.

How does DigiDoe prevent fraud?

AI-powered fraud detection monitors transactions in real-time. Multi-factor biometric authentication, KYC/KYB/AML checks, and multi-level signature authorisation protect every layer.

Is DigiDoe regulated?

Yes. DigiDoe Ltd is authorised by the FCA under the Electronic Money Regulations 2017 (FRN 901043). ISO 27001 and ISO 22301 certified.

How do I change my personal details?

Send your request to support@digidoe.com for changes to address, phone number, email, or other personal information.